Technical Support Analyst

Technical Support Engineer

Location: Leicester

Hours: 37.5 hours per week, Monday to Friday, 9:00 AM to 5:30 PM (1 part time role & 1 full time role)

Salary: £22,000 – £28,000 per annum (depending upon experience and pro rata for the part time position)

Benefits:

• 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday
• Pension scheme
• Blended training opportunities
• The opportunity to thrive in a growing company

Are you a talented Technical Support Analyst looking for an exciting opportunity to join a small, but fast-growing IT Services Company? Giga Ops Ltd are seeking 2 dedicated individuals to provide exceptional technical support to our diverse client base in and around the UK.

Key Responsibilities:

• Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution, across all client sites and work to a target of 'first-time fix' for all issues.
• Monitoring and updating the ServiceDesk ticketing system.
• Managing and supporting customer’s IT – Infrastructure and services.
• Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Endpoint
• Manager, Teams & Teams Voice, SharePoint, OneDrive, Mimecast, Acronis and IP telephone systems and networks.
• Installing and configuring Desktop, Network and Telecoms hardware, Operating systems and Applications using good practice & procedures.
• Build and maintain strong client relationships through exceptional customer service
•  Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions.
• Demonstrate a keen interest in delivering excellent technical support to our clients and end-users.
• Maintain strong documentation skills.
• Configure and rollout equipment meticulously, conducting thorough testing.
• Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines.
• Embrace our company mission, vision, and values, consistently delivering on them.

Requirements:

• Previous experience in an IT support role, preferably within a Managed Service Provider setting.
• At least 1 years’ experience in a technical hands-on and customer-facing role.
• Degree in a relevant field (i.e. Bachelor of IT) or equivalent years of experience.
• Demonstrated very good working experience with Microsoft 365 Cloud services, including
• MS Exchange, Intune, Device management, Azure AD and SharePoint and Teams Voice.
• Any experience with Power Apps, Power Virtual Agents, Copilot for M365, or Copilot
• Studio is a bonus
• Demonstrated good working knowledge of Windows server OS 2012 - 2019, Exchange,
• Active Directory, multiple domain environment, DNS, DHCP and group policy.
• Demonstrated good knowledge of setting up routers, managed switches, and firewalls.
• A good awareness of computer security and an understanding of the implications surrounding IT.
• Excellent written and verbal communication skills coupled with strong documentation and organisational skills.
• Experience handling time-sensitive, pressure-intensive customer issues.
• Personal commitment to delivering the highest standards of work for their clients.
• Belief in their company mission, vision, and values, and the ability to deliver on them.

If you are a skilled Technical Support Analyst who is passionate about delivering excellent technical support and has the required skills and competencies, Giga Ops Ltd encourages you to apply. Join us in making a difference and growing with our thriving company.

Our client is an equal opportunity employer. We welcome applicants from all backgrounds and experiences to apply.