Digital Marketing Account Manager

Digital Marketing Account Manager opportunity at Trident

Are you ready to lead the charge in digital marketing strategy? Do you thrive on managing SEO clients and have a knack for steering successful PPC campaigns? If you're an expert in email marketing and marketing automation and have at least 3 years of experience in a digital agency, we want to hear from you.

About Us:

Trident is an established business experiencing rapid growth in the dynamic digital marketing sector. We're not just seeking experienced candidates; we're searching for the right individual to join our team as an Account Manager. We aspire to become one of the leading creative and digital businesses in the Midlands. We are committed to delivering an exceptional experience for both our clients and team members.

Whats in it for you:

• Salary: £33,000-£36,000 + Pension and Healthcare Cash Plan.

• Flexible Work Hours: We understand the importance of balance, offering flexible start and end times to accommodate different preferences.

• Remote Work: Enjoy the flexibility of working from home for two days a week, recognising the personal benefits it brings.

• Well-being Focus: Prioritise your well-being with a medical cash plan covering expenses like physio and dental treatments.

• Team Bonding: Beyond work, we organise team dinners and drinks to foster camaraderie and discussions outside the office.

What We're Looking For:

Trident value attitude over experience. If you possess a willingness to learn, and grow with the company, and have exceptional client-facing skills, we want to hear from you. Agency experience is essential, we’ll be looking for you to come into the team, hit the ground running and get up to speed quickly.

Key Experience:

• Client Management: Oversee a portfolio of clients through the customer journey, from onboarding to offboarding, to cultivate enduring and profitable relationships.
• Client Ambassador: Champion the client within the agency, actively promoting and ensuring the fulfilment of their business objectives.
• Strategic Collaboration: Collaboratively work with the Managing Director to devise and enact annual Strategic Account Reviews. Brief teams on account visions, ensuring alignment and commitment.
• Client Experience: Relentlessly meet key objectives for superior client experience within the assigned portfolio and pioneer process and behavioural adjustments to elevate this experience further.
• Industry Insight: Maintain a robust knowledge of clients’ industry trends and business challenges, and disseminate this knowledge to internal teams.
• Brief Ownership: Take charge of client briefs, ensuring they meet the highest standards.
• Opportunity Identification: Recognise growth opportunities within the portfolio and oversee sales through to delivery to meet existing business targets.
• Negotiations: Engage in contract and fee negotiations with client stakeholders, backed by the Managing Director.
• Revenue Generation: Collaborate closely with the digital team to identify revenue opportunities and promote sales within the assigned portfolio.
• Strategy Development: Work on comprehensive digital strategies and quarterly plans for clients.
• Team Orchestration: Coordinate specialist digital teams to guarantee exceptional work delivery.
• Quality Assurance: Oversee client-related materials, such as onboarding documents, performance reports, budget reviews and pitch decks, working with teams to ensure delivery at agency standards.
• Feedback Management: Act as the primary escalation point for client feedback, concerns, or complaints, further escalating to the Managing Director as needed.
• Continuous Improvement: Drive the enhancement of Trident’s client experience and financial success by taking responsibility for specific internal quarterly initiatives.

Why should you join our team:

At Trident, we believe in autonomy, not micro-management. Our experienced team provides guidance and support, ensuring you quickly learn the ropes.

1. Passionate Team: Join an amazing team passionate about delivering outstanding results for our clients through combined experience and dedication.
2. Skill Development: Opportunity to learn new skills in managing digital marketing campaigns and client sales budgets, leading a small team, and fostering career growth.
3. Collaborative Environment: While growing in numbers, we maintain a collaborative, non-siloed atmosphere where everyone pitches in to help each other out.

If you're ready to contribute to our exciting journey and be a key player in our success, apply now through Trident's dedicated recruitment portal!